Welcome to Tripfy Africa! These terms and conditions outline the rules and regulations for using our platform. By accessing or using Tripfy Africa, you agree to comply with these terms. Please read them carefully.

1. Platform Use

• Tripfy Africa is a platform connecting travelers with tour operators offering services across East Africa, with a primary focus on Tanzania and Zanzibar.
• You must be at least 18 years old to use our platform.
• By creating an account, you agree to provide accurate and truthful information.

2. Account Responsibilities

• Users are responsible for maintaining the confidentiality of their login credentials.
• Any activities or transactions under your account are your responsibility.
• Notify us immediately of any unauthorized use of your account.

3. Booking and Payments

• All bookings made on the platform are subject to confirmation by the respective tour operator.
• Payments made directly to tour operators outside the platform are not our responsibility.
• Tripfy Africa is not liable for private agreements or transactions between travelers and operators outside the platform.

4. Content Ownership

• Users retain ownership of content uploaded to their listings. However, by uploading content, you grant Tripfy Africa a non-exclusive license to use the content for promotional purposes.
• Content that violates copyright laws, contains false information, or is offensive will be removed.

5. Prohibited Activities

• Misusing the platform for unlawful purposes.
• Providing false or misleading information.
• Violating the rights of other users.

6. Cancellations and Refunds

• Cancellation and refund policies are determined by individual tour operators.
• Tripfy Africa is not responsible for disputes related to cancellations or refunds.

7. Platform Modifications

• We reserve the right to modify or discontinue any part of the platform at any time without prior notice.

8. Limitation of Liability

• Tripfy Africa is not responsible for damages, losses, or injuries arising from the use of the platform or services provided by operators.
• The platform acts only as a facilitator between travelers and tour operators.

9. Termination

• We reserve the right to terminate or suspend your account if you violate these terms.

10. Governing Law

• These terms are governed by the laws of Tanzania.

Privacy Policy

Tripfy Africa respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

• Personal Information: Name, email address, phone number, and payment details provided during account creation or booking.
• Usage Data: Information about how you interact with our platform, including device information and browsing activity.

2. How We Use Your Information

• To create and manage your account.
• To facilitate bookings and communicate with you.
• To improve our platform and user experience.
• To send promotional offers, with your consent.
• To comply with legal obligations.

3. Data Sharing

• With Tour Operators: When you book a trip, we share necessary details with the operator.
• With Third Parties: Trusted service providers for payment processing, IT support, or marketing purposes.
• Legal Compliance: We may disclose information if required by law or to protect our rights.

4. Cookies and Tracking

• We use cookies to enhance your browsing experience, analyze platform usage, and deliver targeted ads.
• You can manage cookie preferences through your browser settings.

5. Data Security

• We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure.
• However, no online platform can guarantee complete security.

6. User Rights

• Access your personal data.
• Request correction or deletion of your data.
• Opt-out of marketing communications.
• Lodge a complaint with relevant data protection authorities.

7. Third-Party Links

• Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

8. Children’s Privacy

• Tripfy Africa does not knowingly collect information from users under the age of 18.

9. Changes to this Policy

• We may update this policy from time to time. Changes will be communicated on the platform.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

• Email: info@tripfy.africa
• Phone: +255 772 800 257